Shipping policy

Last Updated: July 12, 2026

Thank you for supporting Madison Yount Ministries. This Shipping & Delivery Policy explains how physical products, digital products, and online courses are processed and delivered.

Physical Product Processing

Many of our physical products are made to order and fulfilled by a third-party print and fulfillment provider.

Because products may be created specifically after an order is placed, please allow approximately 2–7 business daysfor order processing and fulfillment before shipment.

Processing times may vary depending on the product, order volume, product availability, holidays, or circumstances outside our control.

Processing time is separate from shipping and transit time.

Estimated Shipping Times

After an order has been fulfilled and shipped, estimated delivery times may vary depending on the destination, shipping method, carrier, and product availability.

Estimated shipping times are generally:

  • United States: Approximately 3–7 business days after fulfillment

  • International orders: Approximately 7–21 business days after fulfillment

These timeframes are estimates and are not guaranteed.

Orders may experience delays due to carrier disruptions, weather, holidays, customs processing, high order volume, or other circumstances outside our control.

Shipping Rates

Applicable shipping charges are calculated and displayed during checkout before payment is completed.

Shipping rates may vary based on:

  • Delivery destination

  • Product type

  • Package size and weight

  • Selected shipping method

  • Number of items ordered

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email after their order has shipped.

Please allow time for tracking information to become active after receiving a shipping confirmation.

Multiple Shipments

Some orders may be fulfilled from different facilities or contain products with different fulfillment requirements.

As a result, items within the same order may arrive separately and may have different tracking information.

You will not be charged additional shipping fees solely because an order is delivered in multiple shipments unless otherwise disclosed during checkout.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting an order.

If you notice an error in your shipping address, contact us as soon as possible at contact.livingwaterwellness@gmail.com.

We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.

Additional shipping or replacement costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery timing may be outside our direct control.

If tracking indicates that your order has been delivered but you cannot locate it, please:

  • Check around the delivery location

  • Check with members of your household

  • Check with neighbors or building management

  • Contact the shipping carrier

If you are still unable to locate your package, contact us at contact.livingwaterwellness@gmail.com and include your name and order number. We will review the available information and assist where reasonably possible.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives damaged, defective, misprinted, or incorrect, contact us at contact.livingwaterwellness@gmail.comwithin 7 days of delivery.

Please include:

  • Your name

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, when applicable

If the issue is verified, we will work with our fulfillment provider to determine an appropriate resolution, which may include a replacement or refund.

International Orders

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for applicable customs duties, taxes, or import fees.

Customs processing may delay delivery. We are not responsible for delays caused by customs authorities.

Digital Products and Downloads

Digital guides, eBooks, workbooks, downloadable resources, and similar products are delivered electronically and are not physically shipped.

Access or download instructions may be provided:

  • Immediately after checkout

  • Through the order confirmation page

  • By email

  • Through an associated customer account

If you experience difficulty accessing a digital purchase, please contact us at contact.livingwaterwellness@gmail.com.

Online Courses

Online courses and educational programs are delivered electronically through our online learning platform and are not physically shipped.

Course access instructions are generally provided after successful payment through email or account enrollment.

If you do not receive access instructions or experience difficulty accessing a course, please contact us at contact.livingwaterwellness@gmail.com.

Contact Us

If you have questions regarding shipping, fulfillment, delivery, tracking, digital product access, or course access, please contact:

Madison Yount Ministries

Email: contact.livingwaterwellness@gmail.com

Please include your name, order number, and a brief description of your request so we can assist you.